Organizational Process Focus (OPF) Category: Process Management
Notes:
·
The contents of this web page were extracted from
the following document: Capability Maturity Model® Integration
(CMMISM), Version 1.1, Continuous Representation,
CMU/SEI-2002-TR-011, March 2002 (CMMI-SE/SW/IPPD/SS). Copyright 2002 by Carnegie
Mellon University. NO WARRANTY.
·
Ignore the identifiers
in square brackets that appear at the end of paragraphs.
·
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Internet Explorer.
·
In the CMMI, a subset is known as a "Process Area
(PA)" and a requirement is known as a "Practice". The specific practices are
referred to as SPs and the generic practices are referred to as GPs.
·
This web page contains the text for SPs and GPs as
it appears in Chapter 7 of the CMMI document, in the section corresponding to
the process area named in the heading of this page. This web page does not
include the detailed description of the GPs that appears in a separate chapter
of the CMMI document; the
detailed description of the GPs is available in a separate web
page. (Note: Using the hyperlink provided here will open that web page in a
separate window.)
Purpose The purpose of Organizational Process Focus is to plan and
implement organizational process improvement based on a thorough understanding
of the current strengths and weaknesses of the organization’s processes and
process assets. [PA152]
Introductory Notes
The organization's processes include the organization's set of standard processes and the defined processes that are tailored from them. The organizational process assets are used to establish, maintain, implement, and improve the defined processes. See Chapter 3 for an explanation of how “organizational process assets” is used in the CMMI Product Suite. [PA152.N101]
Candidate improvements to the organizational process assets are obtained from various sources, including measurement of the processes, lessons learned in implementing the processes, results of process appraisals, results of product evaluation activities, results of benchmarking against other organizations' processes, and recommendations from other improvement initiatives in the organization. [PA152.N102]
Process improvement occurs within the context of the organization’s needs and is used to address the organization's objectives. The organization encourages participation in process-improvement activities by those who will perform the process. The responsibility for facilitating and managing the organization's process-improvement activities, including coordinating the participation of others, is typically assigned to a process group. The organization provides the long-term commitment and resources required to sponsor this group. [PA152.N103]
Careful planning is required to ensure that
process-improvement efforts across the organization are adequately managed and
implemented. The organization’s planning for process-improvement results in a
process-improvement plan. The organization’s process-improvement plan will
address appraisal planning, process action planning, pilot planning, and
deployment planning. Appraisal plans describe the appraisal timeline and
schedule, the scope of the appraisal, the resources required to perform the
appraisal, the reference model against which the appraisal will be performed,
and the logistics for the appraisal. Process action plans usually result from
appraisals and document how specific improvements targeting the weaknesses
uncovered by an appraisal will be implemented. In cases in which it is
determined that the improvement described in the process action plan should be
tested on a small group before deploying it across the organization, a pilot
plan is generated. Finally, when the improvement is to be deployed, a deployment
plan is used. This plan describes when and how the improvement will be deployed
across the organization.
[PA152.N104]
Refer to the Organizational Process Definition process area for more
information about the organizational process assets.
[PA152.R101]
Specific Goals
SG 1
Determine Process-Improvement Opportunities
[PA152.IG101]
Strengths, weaknesses, and improvement opportunities for the organization's processes are identified periodically and as needed.
SG 2
Plan and Implement Process-Improvement Activities
[PA152.IG102]
Improvements are planned and implemented, organizational process assets are deployed, and process-related experiences are incorporated into the organizational process assets.
Generic Goals
GG 1
Achieve Specific Goals [CL102.GL101]
The process supports and enables achievement of the specific goals of the process area by transforming identifiable input work products to produce identifiable output work products.
GG 2
Institutionalize a Managed Process [CL103.GL101]
The process is institutionalized as a managed process.
GG 3
Institutionalize a Defined Process [CL104.GL101]
The process is institutionalized as a defined process.
GG 4
Institutionalize a Quantitatively Managed Process
[CL105.GL101]
The process is institutionalized as a quantitatively managed process.
GG 5
Institutionalize an Optimizing Process [CL106.GL101]
The process is institutionalized as an optimizing process.
Practice-to-Goal Relationship Table
SG 1 Determine Process-Improvement Opportunities [PA152.IG101]
SP 1.1-1 Establish Organizational Process Needs
SP 1.2-1 Appraise the Organization’s Processes
SP 1.3-1 Identify the Organization's Process Improvements
SG 2 Plan and Implement Process-Improvement Activities [PA152.IG102]
SP 2.1-1 Establish Process Action Plans
SP 2.2-1 Implement Process Action Plans
SP 2.3-1 Deploy Organizational Process Assets
SP 2.4-1 Incorporate Process-Related Experiences into the Organizational Process Assets
GG 1 Achieve Specific Goals [CL102.GL101]
GP 1.1 Perform Base Practices
GG 2 Institutionalize a Managed Process [CL103.GL101]
GP 2.1 Establish an Organizational Policy
GP 2.2 Plan the Process
GP 2.3 Provide Resources
GP 2.4 Assign Responsibility
GP 2.5 Train People
GP 2.6 Manage Configurations
GP 2.7 Identify and Involve Relevant Stakeholders
GP 2.8 Monitor and Control the Process
GP 2.9 Objectively Evaluate Adherence
GP 2.10 Review Status with Higher Level Management
GG 3 Institutionalize a Defined Process [CL104.GL101]
GP 3.1 Establish a Defined Process
GP 3.2 Collect Improvement Information
GG 4 Institutionalize a Quantitatively Managed Process [CL105.GL101]
GP 4.1 Establish Quantitative Objectives for the Process
GP 4.2 Stabilize Subprocess Performance
GG 5 Institutionalize an Optimizing Process [CL106.GL101]
GP 5.1 Ensure Continuous Process Improvement
GP 5.2 Correct Root Causes of Problems
Specific Practices by Goal
SG 1 Determine Process-Improvement Opportunities
Strengths, weaknesses, and improvement opportunities for the organization's
processes are identified periodically and as needed. [PA152.IG101]
Strengths, weaknesses, and improvement opportunities may
be determined relative to a process standard or model such as a CMMI model or
International Organization for Standardization (ISO) standard. The process
improvements should be selected specifically to address the organization's
needs. [PA152.IG101.N101]
SP 1.1-1 Establish Organizational Process Needs
Establish and maintain the description of the process needs and objectives for
the organization. [PA152.IG101.SP101]
For Integrated Product and Process Development
Integrated processes that emphasize parallel rather than serial development are a cornerstone of IPPD implementation. Product development processes and product-related life-cycle processes, such as the manufacturing process development and the support process development processes, are conducted concurrently. Such integrated processes need to accommodate the information provided by stakeholders representing all phases of the product life cycle from both business and technical functions. Processes for effective teamwork will also be needed. [PA152.IG101.SP101.AMP101]
For Integrated Product and Process Development
Examples of processes for effective teamwork include the following: [PA152.IG101.SP101.AMP102]
· Communications
· Collaborative decision making
· Issue resolution
· Team building
The organization's processes operate in a business context
that must be understood. The organization's business objectives, needs, and
constraints determine the needs and objectives for the organization’s processes.
Typically, the issues related to financial, technological, quality, human
resource, and marketing are important process considerations. [PA152.IG101.SP101.N101]
The organization's process needs and objectives cover
aspects that include the following:
[PA152.IG101.SP101.N102]
· Characteristics of the processes
· Process performance objectives, such as time to market and product quality
· Process effectiveness
Typical Work Products
1.
Organization’s process needs and objectives [PA152.IG101.SP101.W101]
Subpractices
1. Identify the policies,
standards, and business objectives that are applicable to the organization's
processes. [PA152.IG101.SP101.SubP101]
2. Examine relevant process
standards and models for best practices. [PA152.IG101.SP101.SubP102]
3. Determine the organization’s
process performance objectives. [PA152.IG101.SP101.SubP103]
Process performance objectives may
be expressed in quantitative or qualitative terms.
[PA152.IG101.SP101.SubP103.N101]
Examples of process performance objectives include the following:
[PA152.IG101.SP101.SubP103.N102]
· Cycle time
· Defect removal rates
· Productivity
4. Define the essential
characteristics of the organization’s processes. [PA152.IG101.SP101.SubP104]
The essential characteristics of
the organization’s processes are determined based on the following:
[PA152.IG101.SP101.SubP104.N101]
· Processes currently being used in the organization
· Process and product standards imposed by the organization
· Process and product standards commonly imposed by customers of the organization
Examples of process characteristics include the following:
[PA152.IG101.SP101.SubP104.N102]
· Level of detail used to describe the processes
· Process notation used
· Granularity of the processes
5. Document the organization’s
process needs and objectives. [PA152.IG101.SP101.SubP105]
6. Revise the organization’s
process needs and objectives as needed. [PA152.IG101.SP101.SubP106]
SP 1.2-1 Appraise the Organization’s Processes
Appraise the processes of the organization periodically and as needed to
maintain an understanding of their strengths and weaknesses.
[PA152.IG101.SP102]
Process appraisals may be performed for the following
reasons:
[PA152.IG101.SP102.N101]
· To identify processes that should be improved
· To confirm progress and make the benefits of process improvement visible
· To satisfy the needs of a customer-supplier relationship
· To motivate and facilitate buy-in
The buy-in gained during a process appraisal can be eroded
significantly if it is not followed by an appraisal-based action plan. [PA152.IG101.SP102.N102]
Typical Work Products
1. Plans for the
organization's process appraisals [PA152.IG101.SP102.W101]
2. Appraisal
findings that address strengths and weaknesses of the organization's processes [PA152.IG101.SP102.W102]
3. Improvement
recommendations for the organization's processes [PA152.IG101.SP102.W103]
Subpractices
1. Obtain sponsorship of the
process appraisal from senior management. [PA152.IG101.SP102.SubP101]
Senior-management sponsorship
includes the commitment to have the organization's managers and staff
participate in the process appraisal and to provide the resources and funding to
analyze and communicate the findings of the appraisal.
[PA152.IG101.SP102.SubP101.N101]
2. Define the scope of the
process appraisal. [PA152.IG101.SP102.SubP102]
Process appraisals may be
performed on the entire organization or may be performed on a smaller part of an
organization such as a single project or business area.
[PA152.IG101.SP102.SubP102.N101]
The scope of the process appraisal
addresses the following: [PA152.IG101.SP102.SubP102.N102]
· Definition of the organization (e.g., sites or business areas) that will be covered by the appraisal
· Identification of the project and support functions that will represent the organization in the appraisal
· Processes that will be appraised
3. Determine the method and
criteria for process appraisal. [PA152.IG101.SP102.SubP103]
Process appraisals can occur in
many forms. Process appraisals should address the needs and objectives of the
organization, which may change over time. For example, the appraisal may be
based on a process model, such as a CMMI model, or on a national or
international standard, such as ISO 9001. The appraisals may also be based on a
benchmark comparison with other organizations. The appraisal method may assume a
variety of characteristics in terms of time and effort expended, makeup of the
appraisal team, and the method and depth of investigation.
[PA152.IG101.SP102.SubP103.N101]
4. Plan, schedule, and prepare
for the process appraisal. [PA152.IG101.SP102.SubP104]
5. Conduct the process appraisal. [PA152.IG101.SP102.SubP105]
6. Document and deliver the
appraisal’s activities and findings. [PA152.IG101.SP102.SubP106]
SP 1.3-1 Identify the Organization's Process Improvements
Identify improvements to the organization's processes and process assets. [PA152.IG101.SP103]
Typical Work Products
1. Analysis of
candidate process improvements [PA152.IG101.SP103.W101]
2.
Identification of improvements for the organization's processes
[PA152.IG101.SP103.W102]
Subpractices
1. Determine candidate process
improvements. [PA152.IG101.SP103.SubP101]
Candidate process improvements are
typically determined by doing the following: [PA152.IG101.SP103.SubP101.N101]
· Measure the processes and analyze the measurement results
· Review the processes for effectiveness and suitability
· Review the lessons learned from tailoring the organization’s set of standard processes
· Review the lessons learned from implementing the processes
· Review process-improvement proposals submitted by the organization's managers and staff, and other relevant stakeholders
· Solicit inputs on process improvements from the senior management and leaders in the organization
· Examine the results of process appraisals and other process-related reviews
· Review results of other organization improvement initiatives
2. Prioritize the candidate
process improvements. [PA152.IG101.SP103.SubP102]
Criteria for prioritization are as
follows:
[PA152.IG101.SP103.SubP102.N101]
· Consider the estimated cost and effort to implement the process improvements
· Appraise the expected improvement against the organization's improvement objectives and priorities
· Determine the potential barriers to the process improvements and develop strategies for overcoming these barriers
Examples of techniques to help determine and prioritize the possible
improvements to be implemented include the following:
[PA152.IG101.SP103.SubP102.N102]
· A gap analysis that compares current conditions in the organization with optimal conditions
· Force-field analysis of potential improvements to identify potential barriers and strategies for overcoming those barriers
· Cause-and-effect analyses to provide information on the potential effects of different improvements that can then be compared
3. Identify and document the
process improvements that will be implemented.
[PA152.IG101.SP103.SubP103]
4. Revise the list of planned
process improvements to keep it current.
[PA152.IG101.SP103.SubP104]
SG 2 Plan and Implement Process-Improvement Activities
Improvements are planned and implemented, organizational process assets are
deployed, and process-related experiences are incorporated into the
organizational process assets. [PA152.IG102]
Successful implementation of improvements requires
participation in the process definition and improvement activities by process
owners, those performing the process, and support organizations. [PA152.IG102.N101]
SP 2.1-1 Establish Process Action Plans
Establish and maintain process action plans to address improvements to the
organization's processes and process assets.
[PA152.IG102.SP101]
Establishing and maintaining process action plans
typically involves the following roles:
[PA152.IG102.SP101.N101]
· Management steering committees to set strategies and oversee process-improvement activities
· Process group staff to facilitate and manage the process-improvement activities
· Process action teams to define and implement the improvement
· Process owners to manage the deployment
· Practitioners to perform the process
This involvement helps to obtain buy-in on the process
improvements and increases the likelihood of effective deployment. [PA152.IG102.SP101.N102]
Process action plans are detailed implementation plans.
These plans differ from the organization’s process-improvement plan in that they
are plans targeting specific improvements that have been defined to address
weaknesses usually uncovered by appraisals. [PA152.IG102.SP101.N103]
Typical Work Products
1.
Organization's approved process action plans [PA152.IG102.SP101.W101]
Subpractices
1. Identify strategies,
approaches, and actions to address the identified process improvements.
[PA152.IG102.SP101.SubP101]
New, unproven, and major changes
are piloted before they are incorporated into normal use.
[PA152.IG102.SP101.SubP101.N101]
2. Establish process action teams
to implement the actions. [PA152.IG102.SP101.SubP102]
The teams and people performing
the process-improvement actions are called “process action teams.” Process
action teams typically include process owners and those who perform the process.
[PA152.IG102.SP101.SubP102.N101]
3. Document process action plans. [PA152.IG102.SP101.SubP103]
Process action plans typically
cover the following:
[PA152.IG102.SP101.SubP103.N101]
· Process-improvement infrastructure
· Process-improvement objectives
· Process improvements that will be addressed
· Procedures for planning and tracking process actions
· Strategies for piloting and implementing the process actions
· Responsibility and authority for implementing the process actions
· Resources, schedules, and assignments for implementing the process actions
· Methods for determining the effectiveness of the process actions
· Risks associated with process action plans
4. Review and negotiate process
action plans with relevant stakeholders.
[PA152.IG102.SP101.SubP104]
5. Review process action plans as
necessary. [PA152.IG102.SP101.SubP105]
SP 2.2-1 Implement Process Action Plans
Implement process action plans across the organization.
[PA152.IG102.SP102]
Typical Work Products
1. Commitments
among the various process action teams [PA152.IG102.SP102.W101]
2. Status and
results of implementing process action plans [PA152.IG102.SP102.W102]
3. Plans for
pilots [PA152.IG102.SP102.W103]
Subpractices
1. Make process action plans
readily available to relevant stakeholders. [PA152.IG102.SP102.SubP101]
2. Negotiate and document
commitments among the process action teams and revise their process action plans
as necessary. [PA152.IG102.SP102.SubP102]
3. Track progress and commitments
against process action plans. [PA152.IG102.SP102.SubP103]
4. Conduct joint reviews with the
process action teams and relevant stakeholders to monitor the progress and
results of the process actions. [PA152.IG102.SP102.SubP104]
5. Plan pilots needed to test
selected process improvements. [PA152.IG102.SP102.SubP105]
6. Review the activities and work
products of process action teams. [PA152.IG102.SP102.SubP106]
7. Identify, document, and track
to closure issues in implementing process action plans.
[PA152.IG102.SP102.SubP107]
8. Ensure that the results of
implementing process action plans satisfy the organization’s process-improvement
objectives. [PA152.IG102.SP102.SubP108]
SP 2.3-1 Deploy Organizational Process Assets
Deploy organizational process assets across the organization. [PA152.IG102.SP103]
Deployment of organizational process assets or of changes
to organizational process assets should be performed in an orderly manner. Some
organizational process assets or changes to organizational process assets may
not be appropriate for implementation in some parts of the organization (because
of customer requirements or the current lifecycle phase being implemented, for
example). It is therefore important that those that are or will be executing the
process, as well as other organization functions (such as training and quality
assurance) be involved in the deployment as necessary. [PA152.IG102.SP103.N101]
Refer to the Organizational Process Definition process area for more
information about how the deployment of organizational process assets is
supported and enabled by the organization’s process asset library.
[PA152.IG102.SP103.N101.R101]
Typical Work Products
1. Plans for
deploying the organizational process assets and changes to organizational
process assets [PA152.IG102.SP103.W101]
2. Training
materials for deploying the organizational process assets and changes to
organizational process assets [PA152.IG102.SP103.W102]
3. Documentation
of changes to the organizational process assets [PA152.IG102.SP103.W103]
4. Support
materials for deploying the organizational process assets and changes to
organizational process assets [PA152.IG102.SP103.W104]
Subpractices
1. Deploy organizational process
assets and associated methods and tools.
[PA152.IG102.SP103.SubP101]
Typical
activities performed as a part of this deployment include the following:
[PA152.IG102.SP103.SubP101.N101]
· Planning the deployment
· Identifying the organizational process assets that should be adopted by those who will be performing the process
· Ensuring that training is available for the organizational process assets that are being deployed
· Identifying the support resources (e.g., tools) needed to transition the deployed organizational process assets
· Determining the schedule for deploying the organizational process assets
Refer to the Organizational Training process area for more information about
coordination of training. [PA152.IG102.SP103.SubP101.N101.R101]
2. Deploy the changes that were
made to the organizational process assets.
[PA152.IG102.SP103.SubP102]
Typical activities performed as a
part of this deployment include the following: [PA152.IG102.SP103.SubP102.N101]
· Planning the deployment
· Determining which changes are appropriate for those that are or will be performing the process
· Determining the time frame for deploying the changes
· Arranging for the associated support needed to successfully transition the changes
3. Document the changes to the
organizational process assets. [PA152.IG102.SP103.SubP103]
The documentation of changes is
used to understand the relationship of the changes to resulting changes in
process performance and results.
[PA152.IG102.SP103.SubP103.N101]
4. Provide guidance and
consultation on the use of the organizational process assets.
[PA152.IG102.SP103.SubP104]
SP 2.4-1 Incorporate Process-Related Experiences into the Organizational Process Assets
Incorporate process-related work products, measures, and improvement information
derived from planning and performing the process into the organizational process
assets. [PA152.IG102.SP104]
Typical Work Products
1.
Process-improvement proposals [PA152.IG102.SP104.W101]
2. Process
lessons learned [PA152.IG102.SP104.W102]
3. Measurements
on the organizational process assets [PA152.IG102.SP104.W103]
4. Improvement
recommendations for the organizational process assets [PA152.IG102.SP104.W104]
5. Records of
the organization's process-improvement activities
[PA152.IG102.SP104.W105]
6. Information
on the organizational process assets and improvements to them
[PA152.IG102.SP104.W106]
Subpractices
1. Conduct periodic reviews of
the effectiveness and suitability of the organization’s set of standard
processes and related organizational process assets relative to the
organization’s business objectives. [PA152.IG102.SP104.SubP101]
2. Obtain feedback about the use
of the organizational process assets.
[PA152.IG102.SP104.SubP102]
3. Derive lessons learned from
defining, piloting, implementing, and deploying the organizational process
assets. [PA152.IG102.SP104.SubP103]
4. Make lessons learned available
to the people in the organization as appropriate.
[PA152.IG102.SP104.SubP104]
Actions may have to be taken to
ensure that lessons learned are used appropriately.
[PA152.IG102.SP104.SubP104.N101]
Examples of inappropriate use of lessons learned include the following: [PA152.IG102.SP104.SubP104.N102]
· Evaluating the performance of people
· Judging process performance or results
Examples of ways to prevent inappropriate use of lessons learned include the
following: [PA152.IG102.SP104.SubP104.N103]
· Controlling access to the lessons learned
· Educating people about the appropriate use of lessons learned
5. Analyze the organization's
common set of measures. [PA152.IG102.SP104.SubP105]
Refer to the Measurement and Analysis process area for more information about
analyzing measures. [PA152.IG102.SP104.SubP105.R101]
Refer to the Organizational Process Definition process area for more information
about establishing an organizational measurement repository, including common
measures. [PA152.IG102.SP104.SubP105.R102]
6. Appraise the processes,
methods, and tools in use in the organization and develop recommendations for
improving the organizational process assets.
[PA152.IG102.SP104.SubP106]
This appraisal typically includes
the following:
[PA152.IG102.SP104.SubP106.N101]
· Determining which of the processes, methods, and tools are of potential use to other parts of the organization
· Appraising the quality and effectiveness of the organizational process assets
· Identifying candidate improvements to the organizational process assets
· Determining compliance with the organization’s set of standard processes and tailoring guidelines
7. Make the best use of the
organization's processes, methods, and tools available to the people in the
organization as appropriate. [PA152.IG102.SP104.SubP107]
8. Manage process-improvement
proposals. [PA152.IG102.SP104.SubP108]
The activities for managing
process-improvement proposals typically include the following:
[PA152.IG102.SP104.SubP108.N101]
· Soliciting process-improvement proposals
· Collecting process-improvement proposals
· Reviewing the process-improvement proposals
· Selecting the process-improvement proposals that will be implemented
· Tracking the implementation of the process-improvement proposals
Process-improvement proposals are
documented as process change requests or problem reports, as appropriate.
[PA152.IG102.SP104.SubP108.N102]
Some process-improvement proposals
may be incorporated into the organization’s process action plans.
[PA152.IG102.SP104.SubP108.N103]
9. Establish and maintain records
of the organization's process-improvement activities.
[PA152.IG102.SP104.SubP109]
Generic Practices by Goal
(Note: The detailed description of the GPs is available in a separate web page. Using the hyperlink provided here will open that web page in a separate window. However, the GP elaborations pertinent to the process area of this web page are available below.)
GG 1 Achieve Specific Goals
The process supports and enables achievement of the specific goals of the process area by transforming identifiable input work products to produce identifiable output work products.
Perform the base practices of the organizational process focus process to
develop work products and provide services to achieve the specific goals of the
process area. [GP102]
GG 2 Institutionalize a Managed Process
The process is institutionalized as a managed process.
GP 2.1 Establish an Organizational Policy
Establish and maintain an organizational policy for planning and performing the
organizational process focus process. [GP103]
Elaboration:
This policy establishes organizational expectations for
determining process-improvement opportunities for the processes being used and
for planning and implementing process-improvement activities across the
organization.
[PA152.EL101]
Establish and maintain the plan for performing the organizational process focus
process. [GP104]
Elaboration:
The plan for performing the organizational process focus
process, which is often called “the process-improvement plan,” differs from the
process action plans described in specific practices in this process area. The
plan called for in this generic practice addresses the comprehensive planning
for all of the specific practices in this process area, from the establishment
of organizational process needs all the way through to the incorporation of
process-related experiences into the organizational process assets. [PA152.EL103]
Provide adequate resources for performing the organizational process focus
process, developing the work products, and providing the services of the
process. [GP105]
Elaboration:
Examples of
resources provided include the following tools: [PA152.EL106]
· Database management systems
· Process-improvement tools
· Web page builders and browsers
· Groupware
· Quality-improvement tools (e.g., quality-improvement tools, cause-and-effect diagrams, affinity diagrams, Pareto charts)
Assign responsibility and authority for performing the process, developing the
work products, and providing the services of the organizational process focus
process. [GP106]
Elaboration:
Two groups are typically established and assigned
responsibility for process improvement: (1) a management steering committee for
process improvement to provide senior-management sponsorship; and (2) a process
group to facilitate and manage the process-improvement activities. [PA152.EL120]
Train the people performing or supporting the organizational process focus
process as needed. [GP107]
Elaboration:
Examples of
training topics include the following: [PA152.EL107]
· CMMI and other process and process-improvement reference models
· Planning and managing process improvement
· Tools, methods, and analysis techniques
· Process modeling
· Facilitation techniques
· Change management
Place designated work products of the organizational process focus process under
appropriate levels of configuration management. [GP109]
Elaboration:
Examples of
work products placed under configuration management include the following: [PA152.EL108]
· Process-improvement proposals
· Organization’s approved process action plans
· Training materials for deploying organizational process assets
· Plans for the organization’s process appraisals
GP 2.7 Identify and Involve Relevant Stakeholders
Identify and involve the relevant stakeholders of the organizational process
focus process as planned. [GP124]
Elaboration:
Examples of
activities for stakeholder involvement include the following: [PA152.EL119]
· Coordinating and collaborating on process-improvement activities with process owners, those that are or will be performing the process, and support organizations (e.g., training staff and quality assurance representatives)
· Establishing the organizational process needs and objectives
· Appraising the organization’s processes
· Implementing process action plans
· Coordinating and collaborating on the execution of pilots to test selected improvements
· Deploying organizational process assets and changes to organizational process assets
· Communicating the plans, status, activities, and results related to the implementation of process-improvement activities
GP 2.8 Monitor and Control the Process
Monitor and control the organizational process focus process against the plan
for performing the process and take appropriate corrective action. [GP110]
Elaboration:
Examples of
measures used in monitoring and controlling include the following: [PA152.EL113]
· Number of process-improvement proposals submitted, accepted, or implemented
· CMMI maturity level or capability level
GP 2.9 Objectively Evaluate Adherence
Objectively evaluate adherence of the organizational process focus process
against its process description, standards, and procedures, and address
noncompliance. [GP113]
Elaboration:
Examples of
activities reviewed include the following: [PA152.EL115]
· Determining process-improvement opportunities
· Planning and coordinating process-improvement activities
Examples of
work products reviewed include the following: [PA152.EL118]
· Process-improvement plans
· Process action plans
· Plans for the organization’s process appraisals
GP 2.10 Review Status with Higher Level Management
Review the activities, status, and results of the organizational process focus
process with higher level management and resolve issues.
[GP112]
Elaboration:
These reviews are typically in the form of a briefing
presented to the management steering committee by the process group and the
process action teams.
[PA152.EL116]
Examples of
presentation topics include the following: [PA152.EL121]
· Status of improvements being developed by process action teams
· Results of pilots
· Results of deployments
· Schedule status for achieving significant milestones (e.g., readiness for an appraisal, or progress towards achieving a targeted organizational maturity level or capability level profile)
GG 3 Institutionalize a Defined Process
The process is institutionalized as a defined process.
GP 3.1 Establish a Defined Process
Establish and maintain the description of a defined organizational process focus
process. [GP114]
GP 3.2 Collect Improvement Information
Collect work products, measures, measurement results, and improvement
information derived from planning and performing the organizational process
focus process to support the future use and improvement of the organization’s
processes and process assets. [GP117]
GG 4 Institutionalize a Quantitatively Managed Process
The process is institutionalized as a quantitatively managed process.
GP 4.1 Establish Quantitative Objectives for the Process
Establish and maintain quantitative objectives for the organizational process
focus process that address quality and process performance based on customer
needs and business objectives. [GP118]
GP 4.2 Stabilize Subprocess Performance
Stabilize the performance of one or more subprocesses to determine the ability
of the organizational process focus process to achieve the established
quantitative quality and process-performance objectives.
[GP119]
GG 5 Institutionalize an Optimizing Process
The process is institutionalized as an optimizing process.
GP 5.1 Ensure Continuous Process Improvement
Ensure continuous improvement of the organizational process focus process in
fulfilling the relevant business objectives of the organization. [GP125]
GP 5.2 Correct Root Causes of Problems
Identify and correct the root causes of defects and other problems in the
organizational process focus process. [GP121]